What happens after you order?


Preparing and Packaging your order

All of my hair bows are custom made after order is received and per the customer's specifications, if any, so it will take some time, but usually not more than a day, to prepare your order. If you require your order by a specific date please email me at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to see if it is possible.

After all the items have been made, they are carefully packaged in our special natural kraft gift boxes. Your ordered products will be ready for gift giving if needed.

Shipping

We ship worldwide. All items are shipped as registered Airmail Small Packets with delivery confirmation. All the shipping costs are calculated automatically at checkout depending on the weight and destination of the order.

All destinations are grouped in 2 big groups:

  • Europe - to any of the 27 European Union country
  • World - to any address outside European Union

On average, shipping costs to EU is 2.39 £ , but for the rest of the world it's 3.07 £

Delivery Time

As stated above, all of my hair bows are custom made after order is received, so usually your order will be shipped on the next day after payment is made. Sometimes it can take a bit longer for big orders with lots of customization or on busy periods, but i will definitely let you know straight away if there's going to be any delay. Postal delivery for EU destination takes on average 3 - 5 working days, the rest of the world's largest cities 5 - 7 working days and smaller cities or remote areas can take up to about 14 days. If you need a rush order, please contact me to discuss further options.

Returns

I want you to be happy with your purchase. Great care is given to every detail, but if you ever receive an item that is defective or does not meet your expectations, please let me know and we will replace or refund the item for you. Unfortunately postage cannot be refunded. Please contact me as soon as you receive your order, if there's anything wrong with it.